Securus Technologies Talks about its Customer Reviews on their Products

Securus Technologies is a prison technology company chaired by Richard Falcone. This company is based in Carrollton, Texas, and it has operations in other cities, including Texas, Allen, Georgia, and Atlanta.


About Securus Technologies


Securus Technologies was established in 2008, and it pioneers in the provision of security and safety solutions to customers. Securus Technologies has operations in North America and serves more than 3,450 customers. Among the products it offers include communication, information management, investigation, public information, inmate self-service, and biometric analysis. Richard Smith, who serves as the firm’s chief executive officer, manages Securus Technologies. This company has received numerous awards, including the 2017 Stevie Awards for sales and customer service and the 2017 Bronze award. This company is unique because it manufactures new products on a daily basis.


A closer look at Securus Technologies’ congratulatory messages


Securus Technologies has received compliments from most of the companies it has served. A majority of these congratulatory messages are in the form of emails and letters. These comments are drafted by security agencies and prison wardens who are satisfied by the products offered by Securus Technologies. This company receives numerous letters on a weekly basis from parolees and happy inmates. Below are comments from clients who have successfully benefited from Securus’ tech products;


  • The covert alert feature helped conduct a swift investigation that resulted in the arrest of suspected criminals.


  • The LBS software was used to seize contraband in the form of money, illegal assets, and drugs by the Sheriff’s department, bringing to an end a cartels ‘operation.


  • Some officers eavesdropped on an inmate’s call and overheard the prisoner confess about a crime that left one person dead.


  • Securus Technologies’ reporting tool was also praised for helping in monitoring the incidence of contraband in prisons.



Securus Technologies Keeping Drugs from Prisoners

Drugs in the hands of inmates can put the entire prison population at risk. I’m a corrections officer in a very crowded prison, and adding the element of drugs into the jail makes a very dangerous environment a deadly one. Although my team works very hard to keep all sorts of contraband out of the jail, these inmates have become quite crafty at getting the things they want into their cells. Little did we know earlier this year that Securus Technologies was going to help us to put a huge dent in the drug problem at our prison.


Visitors to our prison are warned that if they try to bring anything into the facility, they risk spending time in their own jail cell. One of the issues we have to struggle with daily is that many gang members will have no trouble smuggling in drugs to their fellow gang members in jail because if caught, they wear it like a badge of honor and earn the respect of the high-ranking gang members in jail. With nothing to lose, these street soldiers will take the risk because the rewards are worth the effort.


Securus Technologies was on site earlier this year to install an updated inmate communication call monitoring system. The system we had was dated, requiring officers to be on the calls and trying to collect information in real-time.


Now we had a system that could do the job of several officers, being able to identify chatter about drugs and helping us to stop the flow instantly. In one week we discovered information from those calls about inmates hiding drugs around the jail, using drugs once the lights went out, and which inmates were ordering others to sell drugs and kick back the money to these higher-ranking inmates who hid in the shadows.